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SME IQ910279
- Total Quality Management Through Statistical Process Control
- standard by Society of Manufacturing Engineers, 06/01/1991
- Publisher: SME
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THIS PAPER DETAILS THE APPLICATION OF STATISTICAL PROCESS CONTROL (SPC) IN A NON-MANUFACTURING ENVIRONMENT. THROUGH THE CASE STUDY OF A SOFTWARE TEST PROCESS, ALL OF THE PHASES FOR THE IMPLEMENTATION OF SPC WITHIN THE FRAMEWORK OF A NON-MANUFACTURING PROCESS ARE EXAMINED. TECHNIQUES FOR MEASUREMENT OF OBJECTIVE, AS WELL AS SUBJECTIVE DATA ARE DISCUSSED FOLLOWED BY A REVIEW OF SPC AS A CATALYST FOR CONTINUOUS PROCESS IMPROVEMENT. FINALLY, CONCLUSIONS ARE DRAWN AND RECOMMENDATIONS ARE MADE BASED UPON THE OBJECTIVES OF LONG-TERM CONTINUOUS IMPROVEMENT AND OF CULTURAL EVOLUTION THAT ARE PARAMOUNT TO THE SUCCESS OF ANY QUALITY CONTROL PROCESS.
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