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AWWA WSP57728
- Credit & Collections Best Practices - How to Get Your Customers to Pay!
- Conference Proceeding by American Water Works Association, 03/19/2003
- Publisher: AWWA
$12.00$24.00
This slide presentation outlines the customer information and billing system used by the City of Dallas Water Utilities. Topics covered include: credit services section; credit services philosophy; strategies to assist customers; bill validation; check credit/payment history; payment priority; no checks accepted; cut-offs for non-pay; account security; ways customers can help; payment locations; routine collection techniques; collection leverage; dun notices; account information pages; master-metered apartment timeline; residential and commercial timeline; skiptrace sources; and, survey comparison.
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