AWWA SOURCES66413

The District of Columbia Water and Sewer Authority (WASA) provides water and sewerservices to approximately 500,000 residents in Washington, D.C. and operates a regionalwastewater treatment plant (Blue Plains) which treats a substantial flow frommunicipalities in Maryland and Virginia. In 2005, WASA initiated a conservationprogram with a goal of reducing 6 million gallons per day (MGD) by 2012. In 2001,WASA enhanced its meter reading program by installing a fixed Advance Meter Reading(AMR) network to include 124,000 remote transmitting meters on the drinking waterservice line and 59 data collection receivers within the District of Columbia.Utilizing the AMR real-time meter reading capabilities, WASA enhanced its customerservice and conservation program by creating a High Usage Notification Alert system(HUNA) that notifies customers via telephone or email regarding high water usageoccurring in their home. Since the implementation of HUNA, customer complaints dueto high water bills have decreased along with the volume of wasted water associated withthese incidents.To improve conservation and customer relations further using AMR/HUNA data, WASAcreated an enhanced water auditing program that provides technical assistance by phoneor on-site auditing to customers notified by HUNA who are having trouble locating theirhigh usage source. This paper focuses on the components and implementation of theHUNA and customer service programs and their impacts on conservation. Includes table, figures.

Product Details

Edition:

Vol. - No.

Published:

02/01/2008

Number of Pages:

27

File Size:

1 file , 1.5 MB