AWWA IMTECH57882

This presentation describes the findings of an American Water Works Research Foundation(AwwaRF) project titled "Creating Effective IT Solutions." The focus of the project was to identifyand document leading information technology (IT) practices being used in public and privatewater utilities.The project involved a collaborative effort by nearly 20 organizations, including public andprivate water utilities, and out-of-industry benchmarking partners. The purpose of thebenchmarking project was to identify and document the industry-leading best practices fordelivery of high-value IT services so utility IT managers could answer the questions, "howeffectively am I delivering and managing my information technology?"The presentation describes the project approach and key project findings. It provides valuableinsight into what's behind leading IT organizations and practices. The information can be usedto guide utility IT professionals in benchmarking against industry peers, and implementingleading practices in their organization.The project approach involved initial participation of 13 water utilities across North America.Additional "outside partner utilities" were added during the course of the data collection phase ofthe project. The objective was to take a comprehensive view of IT solutions, including impactsby organization and work practices, and through conducting a consortium benchmarkingprocess, identify effective practices in each of seven broad IT focus areas. These practiceswere further explored and validated through a survey process involving all participants, resulting in case studies of leading organizations based on the survey results. Includes figures.

Product Details

Edition:

Vol. - No.

Published:

04/27/2003

Number of Pages:

4

File Size:

1 file , 130 KB