AWWA ACE65163

This powerpoint presentation outlines the reasons why Seattle Public Utilities (SPU) measures performance, what and how does SPU measure including guidance provided by the water sector and Seattle-specific attributes, results of performance measurement, and outstanding ideas. Performance measurement objectives include:create a continual improvement process;link to the corporate strategic plan;establish customer and environmentalservice levels;determine targets, initiatives and workplans; and,create pathways to excellence. Guidance Provided By WaterSector involved:balanced scorecard;effective utility management;triple bottom line approach;qualserve measures; and,benchmarking and research projects. Topics outlined under Seattle-specific attributes includes:Strategic Business Plan and service levels;asset management;Key Performance Indicators;operational measures and accomplishments; and,benchmarking. Outstanding issues outlined in the presentation include:common definitions;quality of data;explanatory factors / normalizeinformation;disclosure;data and measurement culture issues; and,integrate measurement with budget /cost accounting / work processimprovement. The presentation includes copies of the fact sheet on Water Sector Collaboration on Effective UtilityManagement, and Essential Elements of Seattle Public Utilities' Strategic Business Plan 2007-2008. Includes tables, figures.

Product Details

Edition:

Vol. - No.

Published:

06/01/2007

Number of Pages:

80

File Size:

1 file , 2.6 MB