Provide PDF Format
AWWA ACE61842
- Focusing the Utility on Excellent Customer Service
- Conference Proceeding by American Water Works Association, 06/17/2005
- Publisher: AWWA
$12.00$24.00
This slide presentation outlines key strategies used by East Bay Municipal Utility District (EBMUD) to focus on customer service. Topics covered include: customer surveys; EBMUD's website; web self-service customer usage; integrated phone and field response; key performance indicators; integrated response; capital projects and the community; and, building a customer-focused culture.
Related Products
AWWA JAW10913
Journal AWWA - Removing Organics From Groundwater Through Aeration Plus GAC ..
$15.00 $30.00
AWWA ACE65119
Anchorage Water and Wastewater Utility: Only Tap Water Delivers Campaign..
$12.00 $24.00
AWWA MTC93055
Meeting the Surface Water Treatment Rule Using Continuous Microfiltration..
$12.00 $24.00