AWWA ACE61798

This slide presentation outlines information on customer acceptance of infrastructurereliability. The project objectives included: develop an economic approach toincorporate social costs when addressing infrastructure reliability; and,develop a communication strategy for utilities to better inform their customers about infrastructure reliability and respond to customer concerns. Topics covered include: importance of communicating aboutinfrastructure reliability and renewal;customer communication preferences;outline of communication plan;communicating about overall goals and plans;ommunicating about individual projects; and,obtaining stakeholder feedback. The approach involved a literature review,focus group,central site survey of utility customers, and asurvey of water utilities.

Product Details

Edition:

Vol. - No.

Published:

06/17/2005

Number of Pages:

29

File Size:

1 file , 1.2 MB