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AWWA ACE61790
- Aligning Asset Management Strategy with Performance and Service Level Objectives
- Conference Proceeding by American Water Works Association, 06/17/2005
- Publisher: AWWA
$12.00$24.00
This slide presentation outlines a methodology for delivering a specified level of serviceto customers and regulators at anoptimal life cycle cost with a strategythat ensures long term sustainability ofpublic assets. Topics covered include: pathway to strategic asset management; defining performance management; performance measures and service levels; process for implementing service levels and and performance measures; performance management process; performance management implementationthrough the Balanced Scorecard model; examples of financial measures, customer and regulatory, business objectives, people and culture; common service level measures; all performance measures should link to anoverarching utility vision and strategy; linking performance management to asset management; asset management must balance service,risk, and cost; and, examples of performance scorecards.
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