AWWA ACE56146

This paper presents a process for management to determine what their employees are feeling called the Employee Confidence Index.It starts with establishing a set of criteria that the employees feel are important measures that theyuse to determine their satisfaction and confidence in a utility or public works organization. Thesecriteria are determined through focus groups of employees at all levels throughout anorganization and are quantifiable.Then a process is established to assess whether or not the organization is living up to thesecriteria. This is done by:an interview process with employees rating the organization;rating the importance of the particular criteria to them; and,rating the organization in terms of whether they are getting better or getting worserelative to this criteria.This leads to a calculation of Employee Confidence Index and knowledge of where theemployees' morale is truly at, on a quarterly basis or more often in a period of concern.This paper describes a systematic approach to determining and developingan Employee Confidence Index process. Real-life examples are given ofhow this system leads to true and accurate knowledge of employee morale, allowing anorganization to act on a problem based on quantitative data. Includes figures.

Product Details

Edition:

Vol. - No.

Published:

06/16/2002

Number of Pages:

10

File Size:

1 file , 410 KB