AWWA ACE54396

To accomplish the goal of the City of Phoenix Water Services Department to be recognized by its customers, peers and employees as a national leader in providing water services, an assessment was done that identified key areas that needed to be changed to provide a multi-skilled work force, more efficient practices, and a team driven competitive organization to accomplish this goal. A key driver and tool to accomplish these changes is a continuous commitment to the education of all its employees. Once organizational and operational performance optimization is achieved within a utility, this paper discusses how essential it is that the utility continually increase the knowledge and skills of its empolyees to sustain these changes and the corresponding results. Includes figures.

Product Details

Edition:

Vol. - No.

Published:

06/01/2001

Number of Pages:

6

File Size:

1 file , 300 KB