AIIM D114

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This report is the result of an ambitious study commissioned by AIIM International and conducted by Gartner, to provide a global view of five Enterprise Applications and their relationship to e-business and document technologies. This overview is from both the suppliers' perspective and the users' view of how these applications are purchased and integrated into their e-business and document technology initiatives.

Five document technologies are studied in this report:

Workflow/Process Management

Data Warehousing/Mining

Content Management

Electronic Document Imaging

Collaborative Tools

These document technologies are studied in relation to the following five Enterprise Applications:

Customer Relationship Management (CRM)

Enterprise Resource Planning (ERP)

Records Management/Archiving (RM/A)

Accounts Payable/Receivable (AP/AR)

Human Resources/Personnel (HRM)

This report focuses on Europe - United Kingdom, France, Germany, Austria, Switzerland, Denmark, Norway, Sweden, Finland, Netherlands, Belgium, Spain, and Italy. Gartner consulting interviewed 253 end users.

Product Details

Published:

04/30/2001

ISBN(s):

0892583851

Number of Pages:

88

File Size:

1 file , 720 KB